Your enquiry has reached our Australian support desk. We have sent a confirmation to your email address.
Within the next two business hours, a member of our specialist team will review your enquiry. Technical and warranty enquiries are routed to our engineering team in Aldridge, while order-related queries are handled by our Sydney dispatch centre. This ensures you speak with someone who has genuine expertise in your subject matter.
You will receive a comprehensive reply by email addressing every point in your enquiry. For technical questions, this typically includes diagnostic steps, video guides, and direct access to our engineering knowledge base. For order enquiries, you will receive tracking details and expected delivery windows based on your Australian postcode.
Our support cases remain open until you confirm that your issue has been resolved to your satisfaction. After resolution, you will receive a follow-up survey to help us improve our service. Warranty claims proceed to our repair facility with door-to-door courier service included at no additional cost.
Lithium-ion batteries in our cordless devices perform best when stored between 15°C and 25°C. Avoid leaving your device in a vehicle where temperatures can exceed 60°C in Australian summer conditions. For optimal battery lifespan, avoid letting the charge drop below 20% and perform a full discharge-recharge cycle once every three months.
The washable lifetime filter should be rinsed under cold water once per month, or more frequently if used in dusty environments such as rural properties or construction sites. Allow the filter to air dry completely for 24 hours before reinstalling. A damp filter will restrict airflow and reduce suction performance significantly.
Motorised brush bars accumulate hair and fibre over time. Inspect the brush weekly and use the included cleaning tool to remove wrapped material. This prevents motor strain and maintains the consistent surface contact required for effective debris extraction from upholstery and carpet.
Customers who purchase our core devices frequently add these engineered accessories to extend the versatility of their investment.
Provides 61cm of flexible reach for under-seat and dashboard areas. Compatible with all Vortex handheld models.
Stiff nylon bristles engineered to lift ground-in debris from coarse automotive carpets and rubber floor mats.
Keep a charged battery on hand for extended cleaning sessions. Hot-swap design allows instant battery changeover.
Our support specialists are available during business hours to discuss your enquiry directly.
[email protected]
+44 1922 702365
Please provide your contact details. Our specialist will call you within 2 hours to confirm the order and arrange delivery.
