Cookie Policy
Updated August 12, 2026
1. Introduction to Cookies
Cookies are small text files that websites place on your device when you visit them. They are widely used to make websites work more efficiently, provide a better user experience, and supply information to the site owners. Cookies may be set by the website you are visiting ("first-party cookies") or by third parties whose content or services are integrated into the website ("third-party cookies").
We use cookies and similar technologies including pixels, beacons, and tags to recognise your device, remember your preferences, analyse how our website is used, and improve the relevance of the content we display. This policy explains what cookies we use, why we use them, and how you can control their use on your device.
2. How We Use Cookies on Vortex Australia
When you visit our website, we may place cookies on your device to perform several functions. These include remembering your cookie consent preferences, maintaining your shopping cart contents across sessions, recognising you when you return to the site, and gathering statistical information about how visitors interact with our pages.
The specific cookies we use are categorised below according to the International Chamber of Commerce cookie categories. Each category serves a distinct purpose, and you can choose which categories to accept through our cookie preference centre, except for strictly necessary cookies which are essential for the website to function.
3. Strictly Necessary Cookies
These cookies are essential for the operation of our website and cannot be switched off in our systems. They are usually only set in response to actions you make that amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms. Without these cookies, services you have asked for such as shopping cart functionality or secure checkout cannot be provided.
You can set your browser to block or alert you about these cookies, but some parts of the site will then not work. These cookies do not store any personally identifiable information and are typically session cookies that are deleted when you close your browser. Examples include shopping cart identifiers, session security tokens, and cookie consent preference storage.
4. Performance and Analytics Cookies
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site and will not be able to monitor its performance.
We use first-party analytics to understand metrics such as the number of visitors, bounce rate, traffic sources, and page dwell time. These cookies typically persist for up to 26 months to enable trend analysis over time. The data collected is used solely for internal improvement purposes and is not shared with advertisers or external marketing platforms.
5. Functional Cookies
Functional cookies enable the website to provide enhanced functionality and personalisation based on your interactions. They may be set by us or by third-party providers whose services we have added to our pages. These cookies may remember choices you make such as your preferred currency, region, or language, and provide personalised features such as recommended products based on your browsing history.
If you do not allow these cookies, some or all of these services may not function properly. Functional cookies are typically persistent and remain on your device for up to 12 months from your last visit, allowing us to recognise you when you return and provide a consistent experience across sessions.
6. Targeting and Advertising Cookies
These cookies may be set through our site by our advertising partners to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
When you arrive at our site from a partner platform, advertising cookies may be used to attribute your visit to that partner for reporting purposes. These cookies typically persist for up to 90 days and may be shared with a limited number of advertising partners to measure the effectiveness of our campaigns. You can opt out of targeted advertising through industry opt-out tools.
7. Third-Party Service Providers
We work with a select number of third-party service providers who may set cookies on our website. These include payment processors who handle secure transactions, freight carriers who provide delivery tracking, analytics providers who help us understand site usage, and cloud infrastructure providers who host our platform. Each third-party provider is contractually bound to use cookies only for the services they provide to us.
We do not sell, trade, or rent your personal information to third parties for their own marketing purposes. Any sharing of data with third parties is strictly limited to the purposes outlined in our Privacy Policy and is subject to appropriate safeguards.
8. Cookie Duration and Expiry
Cookies have different lifespans depending on their purpose. Session cookies exist only for the duration of your browser session and are automatically deleted when you close your browser. Persistent cookies remain on your device for a predetermined period, which varies from a few days to several years depending on the cookie's function.
We review the cookies we use regularly and remove any that are no longer required for their stated purpose. The maximum lifespan for any cookie we use is 26 months for analytics purposes and 90 days for advertising attribution. After their expiry date, cookies are automatically deleted by your browser.
9. Managing Your Cookie Preferences
When you first visit our website, you will see a cookie banner that allows you to accept all cookies, reject non-essential cookies, or customise your preferences by category. You can change your cookie preferences at any time by clicking the cookie settings link in our website footer, which will reopen the preference centre.
Your preferences are stored on your device so that we can respect them on subsequent visits. If you clear your browser cookies, you may need to set your preferences again. You can also withdraw consent for specific categories of cookies at any time, though this may affect the functionality and personalisation of the website.
10. Browser Controls
In addition to our cookie preference centre, you can control cookies through your browser settings. Most browsers allow you to view what cookies you have, delete them on an individual basis, block third-party cookies, block cookies from specific sites, or block all cookies by default. However, blocking all cookies may make our website and many other websites unusable.
The method for controlling cookies varies by browser. Consult the Help menu of your browser for specific instructions. If you use multiple devices or browsers, you will need to configure your cookie preferences on each one separately, as preferences are stored per browser and per device.
11. Impact of Disabling Cookies
If you choose to disable certain categories of cookies, you may experience reduced functionality on our website. For example, disabling functional cookies may mean your preferences are not remembered between visits. Disabling performance cookies will not affect your experience directly but will limit our ability to improve the site based on usage data.
Disabling advertising cookies will not reduce the number of adverts you see online, but it will mean the adverts you see are less relevant to your interests. Some third-party features embedded on our website, such as product videos or social media feeds, may not work if cookies from those providers are blocked.
12. Updates to This Policy
We may update this cookie policy from time to time to reflect changes in the cookies we use, new regulatory requirements, or developments in cookie technology. When we make material changes, we will update the "Last updated" date at the top of this page and may display a notice on our website.
We encourage you to review this policy periodically to stay informed about how we use cookies. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.
13. Contact Us
If you have questions about our use of cookies or wish to exercise your cookie-related rights, please contact us:
Camillus Rodrigo
3150
Email: [email protected]
Phone: +44 1922 702365
