Contact Our Team
Our engineers and support specialists are available to assist with product enquiries, warranty registrations, and technical troubleshooting.
Common Questions
How do I register my product warranty?
After receiving your Vortex product, locate the serial number on the base plate and visit our warranty registration page. You will need your order number, date of purchase, and serial number. Registration activates your 2-year manufacturer warranty coverage and enables priority support access.
What is the turnaround time for repairs?
Standard warranty repairs are completed within 10 business days from when we receive your device. For urgent situations, our express repair service returns your unit within 5 business days. We provide loaner units for commercial customers whose equipment requires extended service.
Do you offer trade accounts for detailers?
Yes, we operate a dedicated professional programme for automotive detailers, fleet managers, and cleaning service operators. Trade accounts receive volume pricing, dedicated account management, and priority dispatch. Contact our commercial team via the Press & Partnerships subject option.
Where can I purchase replacement filters and batteries?
Genuine Vortex consumables including HEPA filters, brush heads, and replacement lithium-ion batteries are available through our online accessories store. We recommend using only genuine parts to maintain warranty validity and ensure optimal performance. Third-party consumables may affect filtration efficiency and battery life.